1. Can you rush my order? (more)
Delivery estimate is processing time + shipping time = delivery time. If you need your items before the normal processing and shipping time, please call customer relations at 866-942-1311 during regular business hours Monday through Friday 9AM to 6PM ET.
We will do everything we can to accommodate your request whether it's rushing processing or expediting shipping, or both! Once an order is in processing, we cannot change, cancel or rush the order.
2. Will you confirm my order after it's placed?
Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. If you do not receive an order confirmation email to your inbox, please check your junk mail or spam folder.
To prevent future emails from being sent to spam or junk mail folders, please add
to your approved senders list.
3. How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM ET at 866-942-1311 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made.
4. What is your return and exchange policy? (more)
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase within 30 days of receipt, click here to request a return authorization by using our self service returns. Please note: The refunded value for each credit will be reduced to reflect any restocking fee the vendor may charge and the value of any discount or promotion if the order no longer meets the required minimum for the coupon.
Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, flip flops and olive oil. Please note, your return authorization number (RA#) will expire 30 days after issuance. Please follow these easy steps.